← Back to home
Legal

Terms of Service

Effective Date: May 23, 2026
Last Updated: May 23, 2026

These Terms of Service ("Terms") govern your access to and use of the Rekva platform — an AI-powered voice agent service for appointment-based businesses — operated by Rekva LLC ("Rekva," "we," "us," or "our"), a New Jersey limited liability company.

By creating an account, accessing the Service, or clicking "I Agree," you ("Customer") agree to be bound by these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business.

If you do not agree, do not use the Service.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between Rekva LLC and the Customer. Use of the Service is conditioned on your acceptance of and compliance with these Terms, along with our Privacy Policy, which is incorporated herein by reference.

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account. Your continued use of the Service after the effective date of any updated Terms constitutes acceptance. If you do not agree to updated Terms, you must cancel your subscription before the changes take effect.

2. Service Description

Rekva provides an AI voice agent platform that allows appointment-based service businesses to automate inbound phone calls — including appointment booking, confirmation, rescheduling, and general inquiries — using artificial intelligence, text-to-speech, and telephony infrastructure.

The platform is made available as a software-as-a-service (SaaS) subscription and is intended for use by businesses, not consumers. Rekva is an independent software vendor that integrates third-party voice, telephony, and AI infrastructure from its subprocessors (see our Privacy Policy).

The Service is currently available to US-based customers only.

3. Account Registration and Security

To access the Service, you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.

You are solely responsible for:

Rekva is not liable for any losses resulting from unauthorized access to your account due to your failure to safeguard your credentials.

4. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

End User Notice and Consent

You are responsible for ensuring that your end users (callers) receive appropriate notice that their calls may be recorded and handled by an AI system. Rekva's AI agent delivers a recording disclosure at the start of each call, but you remain responsible for any additional notice or consent obligations under laws applicable to your business, industry, or jurisdiction.

Rekva reserves the right to suspend or terminate your account for violations of this Acceptable Use section.

Enforcement of Abuse Rules

We may, at our reasonable discretion and without prior notice, (a) deny new account creation, (b) suspend or terminate accounts, (c) reverse provisioning, (d) deny refund requests, or (e) report activity to our payment processor, telecom partners, or law enforcement, if we believe activity violates this Acceptable Use section. Where we exercise this discretion, we will, where practicable, notify the account contact and provide a brief explanation.

5. Customer Responsibilities

In addition to acceptable use, you are responsible for:

6. Subscription, Billing, and Guarantee

Subscription Plans

Rekva is offered as a monthly subscription. Paid subscriptions are billed monthly in advance via Stripe. Current plan pricing:

Current plan details, including included minutes per tier, are displayed on the pricing page at rekva.ai. Rekva reserves the right to update pricing with 30 days' advance notice. Pricing changes do not apply retroactively to existing subscriptions until the next renewal.

Billing and Payment

By subscribing, you authorize Rekva (via Stripe) to charge your payment method on a recurring monthly basis. Overage charges, where applicable, are calculated at the end of each billing period and billed on the next invoice. If a payment fails, we will notify you and may suspend access to the Service until payment is resolved.

30-Day Money-Back Guarantee

Rekva offers a 30-day money-back guarantee on your first monthly subscription payment. If you are not satisfied with the Service during your first 30 days, you may request a full refund of your first month's subscription fee, subject to the conditions in this section and the Refund Policy.

The 30-day money-back guarantee is subject to the following conditions, which are non-negotiable and exist to prevent abuse:

To request a refund under the guarantee, email billing@rekva.ai with your account email and the reason for the request within 30 days of your first subscription charge. Approved refunds are issued to the original payment method within 5–10 business days.

The full Refund Policy is available at rekva.ai/refund and is incorporated into these Terms by reference.

Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting hello@rekva.ai. Cancellation is effective at the end of the current billing period. Outside the 30-day money-back guarantee, we do not provide refunds for partial months, unused minutes, or unused time.

Taxes

Subscription fees are exclusive of applicable taxes. You are responsible for any sales, use, or similar taxes applicable to your subscription, where required by law.

7. Service Availability

Rekva targets an uptime of 99.9% for the core call-handling infrastructure, measured on a monthly basis. However, no Service Level Agreement (SLA) with financial credits is offered at the current launch tier. Planned maintenance windows will be communicated in advance where reasonably practicable.

The Service depends on third-party infrastructure (Twilio, Retell AI, Cloudflare, Supabase, and others). Outages or degradation of these services may affect Rekva's availability, and Rekva is not liable for disruptions attributable to third-party providers.

8. Intellectual Property

Rekva's Property

Rekva retains all intellectual property rights in and to the platform, including the software, AI models, interfaces, documentation, trade names, and branding. These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription term, solely for your internal business purposes.

Customer's Property

You retain all ownership rights in your business data, call recordings, transcripts, and configuration data ("Customer Data"). By using the Service, you grant Rekva a limited license to process Customer Data solely to provide and improve the Service for your account.

Rekva will not use your Customer Data or call content to train AI models that are made available to other customers or third parties, and will not sell your Customer Data.

Feedback

If you provide suggestions, feedback, or ideas about the Service, you grant Rekva a royalty-free, worldwide license to use that feedback without restriction or compensation to you.

9. Confidentiality

Each party may receive Confidential Information from the other — defined as any information designated as confidential or that a reasonable person would understand to be confidential given the context. Each party agrees to:

These obligations do not apply to information that is publicly available, independently developed, or disclosed pursuant to a legal requirement (with reasonable advance notice to the other party where permitted).

10. HIPAA

If you are a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA) — for example, a dental practice, medical clinic, or other healthcare provider — you must comply with the following before using Rekva to handle any calls that involve Protected Health Information (PHI):

When a BAA is in place, Rekva acts as a Business Associate under HIPAA and will handle PHI in accordance with the BAA and applicable law. In the absence of a BAA, you must ensure that no PHI flows through the Service.

For more detail, see our HIPAA Notice.

11. AI-Specific Provisions

AI Limitations

The Service uses artificial intelligence and large language models to handle calls. AI systems can and do make mistakes. The AI agent may:

You acknowledge these limitations and agree to establish your own quality-assurance practices, including regular review of call transcripts.

Customer Responsibility for AI Outputs

Rekva is not liable for damages, missed appointments, customer complaints, or revenue loss arising from AI errors or inaccuracies. The AI agent is a tool to assist your business; you remain responsible for your business operations and for verifying the accuracy of AI-generated outputs.

Emergency Calls

The AI agent is designed to detect potential emergency situations (e.g., a caller indicating a medical emergency) and to instruct the caller to hang up and dial 911. However, Rekva does not guarantee emergency detection accuracy, and the Service is not a substitute for 911 or emergency dispatch services. You should not configure the Service as the sole point of contact for situations that may involve emergencies, and you acknowledge that calls handled by the AI are not connected to emergency services.

Not a Professional Service

The AI agent is not a licensed medical professional, legal advisor, financial advisor, or any other type of licensed professional. Nothing it communicates constitutes professional advice. Customers in regulated industries (healthcare, law, finance, etc.) remain solely responsible for ensuring that their use of the Service complies with applicable professional and regulatory standards.

12. Termination

Termination by Customer

You may cancel your subscription and terminate these Terms at any time. Cancellation is effective at the end of the current billing period. Upon termination, your access to the Service will cease, but your Customer Data will remain accessible for 30 days after termination for export purposes.

Termination by Rekva

Rekva may suspend or terminate your account immediately for material breach of these Terms (including violation of the Acceptable Use policy), non-payment, or if required by law. For non-material breaches, we will provide at least 14 days' notice to cure before termination.

Effect of Termination

Upon termination:

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REKVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

REKVA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; OR THAT THE AI WILL PRODUCE ACCURATE, COMPLETE, OR RELIABLE OUTPUTS AT ALL TIMES.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

These limitations apply to all claims, including claims based on breach of contract, tort (including negligence), strict liability, or any other legal theory, whether or not Rekva has been advised of the possibility of such damages. Some jurisdictions do not allow certain liability limitations, so some of the above may not apply to you.

15. Indemnification

By Customer

You agree to defend, indemnify, and hold harmless Rekva, its members, officers, employees, and agents from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of applicable law, including TCPA, HIPAA, or recording consent laws; (c) your Customer Data; or (d) claims by your end users arising from your business's actions.

By Rekva

Rekva agrees to defend, indemnify, and hold you harmless from third-party claims that the Service, as provided and used in accordance with these Terms, infringes a valid US patent, copyright, or trademark. This indemnity does not apply to claims arising from your modifications, misuse, or combination of the Service with third-party products.

16. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law provisions. Subject to Section 17 (Dispute Resolution), you consent to personal jurisdiction in the state and federal courts located in Hudson County, New Jersey.

17. Dispute Resolution

Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation. Either party may initiate informal dispute resolution by sending written notice to the other describing the dispute and its proposed resolution. The parties will have 30 days to resolve the dispute informally.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Hudson County, New Jersey (or remotely by mutual agreement). The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND REKVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims from more than one person without both parties' written consent.

Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information obligations.

18. Miscellaneous

Entire Agreement

These Terms, together with the Privacy Policy and any executed BAA or order forms, constitute the entire agreement between you and Rekva regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

No Waiver

Failure by either party to enforce any provision of these Terms will not constitute a waiver of future enforcement of that or any other provision.

Assignment

You may not assign or transfer these Terms or your account without Rekva's prior written consent. Rekva may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Force Majeure

Neither party will be liable for failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet outages, or third-party infrastructure failures.

Notices

Legal notices to Rekva should be sent by email to hello@rekva.ai with the subject line beginning "Legal Notice". Notices to you will be sent to the email address associated with your account.

19. Contact